- Are the prices displayed on the thumbnails considered per person only?
No. The price displayed on the thumbnails under /PACKAGE DEAL is the total cost for the transportation of a car load (4 passengers max) independently of how many passengers are taking the tour.
- Is the booking process complicated?
No. Clients can book any tours they like in advance with prices always upfront, just through emails, phone call, WhatsApp or Facebook (search for Cubaguider); outside or inside Cuba. When clients are inside they can call the phone number displayed at the top bar (preferably past 7pm) or buy an internet card at their resort and do the booking through email (takes several hours to confirm depending availability).
- What 'extra entry fee' feature means inside the blue message box?
All the tours here offered are CUSTOM and all the activities within them are optional, thus clients have the ability to personally customize all their tours paying only for what they like to do (not for an 'all-inclusive' offer). Extra entry fee is the activity labeled with extra cost within the tour.
- Are the prices listed here cheaper than the ones offered by Resorts?
Yes. They are cheaper due to the elimination of middle links on the reservation process.
- How many passengers can fit into a package deal?
All prices cover the cost for a car load of 4 passengers but i can accommodate larger groups too.
- How to proceed when paying through PayPal?
Clients will issue the payment and shouldn’t add any comments in the transaction as that puts it ‘pending for review’ and slows down the process to release the funds.
- When will you get a reply after a tour request is sent?
We have a list of requests most of the time and we take appropriate time scheduling (to avoid mistakes), thus we prioritize those for closer dates and those which need urgency upon request also. If you don’t hear from us promptly, trust we will reply as soon as possible.
- Why do we charge a deposit?
We charge a deposit in advance through PayPal to avoid intentionally last minutes cancellations.